Personal Data that we collect:
Liberty collects your data whenever you visit this website and make purchases. We disclose the collected data only under certain conditions. We ensure that the necessary steps are taken for the security of our customers by securing their personal information. By clicking on the tabs, you accept the policies while visiting the site directly or through other websites. This website also provides options for accepting or declining the offers. We also would like to inform you that we collect the only information which is necessary and relevant for the dealings between you and us. We keep the data for the time the law requires us to, or until we finalize/complete on-going treatment/service.
Please feel free to browse the website. During your visit, none of your personal data is collected, and you stay anonymous. We only get to know about your visit when you make purchases or log in with your username and password. The following tools are used to make these necessary actions:
- “Cookies” place a unique identifier on your computer system. Cookies are data files that are placed on your device or computer at the time of browsing. To know about cookies in detail, including how to disable them on your device, please visit http://www.allaboutcookies.org
- Log files. The purpose of “Log files” is to place a tracking file on your computer. This collects an IP address, Internet service provider, browse type, referring/exit pages, and date/time stamps.
- Facebook Pixel depends on the way you access and browse the Site.
- Google Tag Manager and Google Analytics. When you take a tour and choose how you browse the website, Google Tag Manager and Google Analytics are used.
- To determine your location, a third party accesses your IP address for your currency conversion. This happens when you visit our website and agree to allow those third parties to work. You are also agreeing to your currencies being stored in one of the cookie session browsers. Please note that this cookie is temporary, which closes as soon as you close the browser. We do this to keep your specific currency to remain selected at the place you chose it first. This process is done so that prices are converted to the local currency that you are using.
The data that we collect while you make purchases on the website are known to us as “Order Information.” These include your:
- Billing Address
- Shipping Address
- Payment information (including credit card information or PayPal that you may use.
- Email address
- Phone number
Why do we collect the order data?
When you place an order on our website, we comprehensively make use of the order information. It helps us process your payment, make arrangements for the product, shipment, and order confirmation. Moreover, the order information is used to communicate with you regarding the generation of invoice and order delivery. It also helps us eliminate frauds and any other potential risks to the order being delivered.
The data gathered from your preference is used for designing marketing strategies for advertising campaigns. This data is also an asset to develop new services and launch the products that the audience may like. Additionally, the device information is used to optimize our website. The collected data helps us assess the success of our marketing campaign and provide analytics on how our customers interact with our website and make purchases.
Other personal information gathered
Liberty collects personal information that is provided voluntarily by the client, such as names, insurance certificate numbers, date of birth, postal addresses, email addresses, contact phone numbers, etc. These pieces of information are used by Liberty to complete certain requests, such as finalizing a transaction, booking an appointment, warranty/service claims, mailing/shipping of an item, etc.). Medical information such as health identification numbers, prescriptions (if they are required for purchases), medical history, diagnoses and test results, comments and consultation records from health care professionals involved with the client’s care are kept and protected for future purchases, follow-up appointments, fittings and insurance claims. Financial information can be kept by Liberty with regards to damage deposits for rented/loaned equipment, payment plans and financing. A client’s email address will be collected when a patient requests information from Liberty. This email address may be used to provide the client with information on the desired product, or other products and services that may be of interest to that client. These automatic emails (catalogs, offers, sales, coupons) can be unsubscribed from at any time by the client. We also can collect information related to marketing and advertising that impacts Liberty as a business for purpose of market analysis, media, public relations. Liberty may share this information with our employees, consultants, analysts, third-parties directly involved with Liberty, as well as third party insurance providers directly associated with the client themselves (direct billing, quotes and pre-authorizations). We collect this information to help manage, continue service and the further development of the business. Collecting this information will provide the client with better customer service with regards to product knowledge, troubleshooting, adjustments, recalls and status updates. Financial transactions/processing payments and to protect Liberty against error, theft, damage to goods/property and fraud. Liberty will only use and/or disclose personal information with the client’s permission (or as required by law). Liberty will keep this information for as long as needed in order to continue providing treatment, future transactions and insurance purposes. We may require this personal information to be updated over time.
To achieve our optimization goals, we make use of google analytics. This service provides us valuable insights on the use of our website. It includes the demographics of our customers, the number of purchases made, and reports on user experience.
The data collected from google analytics is used for tracking the location of the customers and determining which campaign/product drew the most traffic. It helps uncover the most visited page of our website and the most purchased product. It is also useful to identify which page of our website is working the worst and how we can optimize according to the customer's demands.
Sharing Your Personal Information
We may share your personal information with our partner, the third-party. For instance, we use an online store- Shopify to help us use your personal information and provide weightage to our collected data. You can read here how Shopify tracks the data.
As mentioned above, we also make use of google analytics to provide statistics on your browsing history and keywords used. You can read about how Google uses your data to generate activity reports.
We may also use your personal information to the law and government regulations. We may disclose your information to comply with reasonable law enforcement or protect our integrity and rights.
If you want to access your collected data, you may request this from us. We will provide your entire data, including the browsing history, purchases made, and orders placed, free of cost. If you find any discrepancy or inaccuracy, you can also request to rectify the mistake. Moreover, you can ask us to stop using your data for marketing purposes at any stage.
Security of Your Data
We have placed strict security measures to ensure your data is protected from loss, damage, and unauthorized access. While collecting your information, we make sure to put it in secured servers. We use a firewall to protect our servers. It is the policy of our security measure that we may ask you to provide proof of your identity when you request to access your data. However, Liberty holds no responsibility if someone accesses your password and computer, unlawfully.
Personal Information for Children under the age of 18
Liberty Athletic + Medical Supplies and Liberty Sleep Apnea are not intended for individuals under the age of 18 years of age. Liberty does not knowingly collect information for children under the age of 18.
Termination of Services
Upon termination, any right to use the services will cease. In case you want to terminate your subscription, you can deactivate your account at any time.