Refund policy
At Liberty Athletic + Medical Supplies, we want you to feel confident in your purchase. This policy applies to purchases made in-store, online, and by phone.
Returns & Exchanges
Some regular stock items may be returned or exchanged within 15 days of purchase.
To be eligible, items must be:
- Unused, unworn, and in new re-saleable condition
- In original packaging with all tags, parts, manuals, and accessories
- Accompanied by the original receipt, invoice, or order confirmation
All returns are subject to inspection and approval by a Liberty Athletic + Medical Supplies sales associate and/or management. Approved refunds will be issued to the original method of payment whenever possible.
Restocking Fee
Approved returns may be subject to a 10% restocking fee, which will be deducted from the refund amount.
Restocking fees may apply to eligible returned items that require inspection, handling, repackaging, supplier processing, or administrative processing. Restocking fees do not apply when the return is due to an incorrect, damaged, defective, or wrongly shipped item caused by Liberty Athletic + Medical Supplies.
Online Orders
For online purchases, customers are responsible for return shipping costs unless the item was incorrect, damaged, defective, or shipped in error by Liberty Athletic + Medical Supplies.
Original shipping fees are non-refundable unless the return is due to our error. We recommend using a trackable shipping service for returns.
Final Sale Items
For health, safety, hygiene, and product integrity reasons, certain items are final sale and cannot be returned or exchanged once purchased, opened, worn, used, fitted, altered, or soiled.
Final sale items include, but are not limited to:
- Compression stockings, compression socks, and compression garments
- Orthopedic braces, supports, and splints
- Medical garments and post-surgical products
- Breast prostheses and mastectomy products
- Hygiene, incontinence, and personal care products
- Mattresses, bedding, hospital beds, lift chairs, scooters, and power wheelchairs
- Custom-fitted and custom-made products
- Discounted, clearance, sale, and marked final-sale items
- Any item intended for single-patient use or direct skin contact
Please ensure the size, fit, color, and product selection are correct before wearing or using the item.
Custom Orders & Adjustments
Custom-fitted and custom-made products are prepared specifically for the customer and are considered final sale.
However, custom products may be eligible for fitting adjustments within 30 days of purchase or delivery, where possible. Adjustments are subject to product condition, manufacturer guidelines, and management approval.
Custom adjustments do not include refunds, returns, or exchanges.
Special Orders & Discounted Products
Special-order terms apply to discounted, clearance, sale, and marked final-sale products where the item is ordered, held, or supplied specifically for the customer.
These items may require payment in advance and may not be eligible for cancellation, return, refund, or exchange once the order has been placed.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.
We may request photos or product details. Once reviewed, we may offer a repair, replacement, exchange, manufacturer warranty support, or refund where applicable.
Product Appearance
Product colors and appearance may vary slightly between our website, showroom, and your home due to lighting, screen settings, photography, or manufacturer changes. Minor color or appearance differences are not considered defects.
Warranty & Product Use
Many products are covered by manufacturer warranties. Warranty terms vary by product and manufacturer.
Customers are responsible for following all product instructions, safety guidelines, assembly directions, and care instructions. Misuse, improper assembly, modification, or failure to follow manufacturer instructions may void warranty coverage and return eligibility.
Management Discretion
Liberty Athletic + Medical Supplies reserves the right to approve or refuse any return, exchange, refund, adjustment, or warranty request based on product condition, hygiene requirements, supplier policy, manufacturer policy, proof of purchase, and individual circumstances.
Contact Us
Liberty Athletic + Medical Supplies
Winnipeg, Manitoba, Canada
Phone: (204) 272-9640
Email: info@libertymed.ca
Website: www.libertymed.ca
Thank you for choosing Liberty Athletic + Medical Supplies for your medical supplies, compression therapy, mobility, orthopedic, mastectomy, and home healthcare needs.